A lesson to all employees who work with rude customers :- Indeed, an
award should go to the Virgin Airlines gate attendant in Sydney some
months ago for being smart and funny, while making her point, when
confronted with a passenger who probably deserved to fly as Cargo. A
crowded Virgin flight was cancelled after Virgin’s 767s had been
withdrawn from service. A single attendant was re-booking a long line of
inconvenienced travellers. Suddenly an angry passenger pushed his way to
the front of the line. He slapped his ticket down on the counter and
said, “I HAVE to be on this flight and it HAS to be FIRST CLASS”. The
attendant replied, “I’m sorry sir. I’ll be happy to try to help you, but
I’ve got to help these people first, and I’m sure we’ll be able to work
something out.” The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, “DO YOU HAVE ANY IDEA WHO I AM ?”
Without hesitating, the attendant smiled and grabbed her public address
microphone: “May I have your attention please, may I have your attention
please,” she began – her voice heard clearly throughout the terminal.
“We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS.” If
anyone can help him find his identity, please come to Gate 14.”With the
folks behind him in line laughing hysterically, the man glared at the
Virgin attendant, gritted his teeth and said, “F**k You!” Without
flinching, she smiled and said, “I’m sorry, sir, but you’ll have to get
in line for that too.”
