if he doesn’t like their service and isn’t overdrawn or has debt to them why doesn’t he just change bank accounts to barclays or whatever other ones?
the first incident was a breach of security policy on behalf of the bank, but was correctly dealt with by removing the staff responsible for the breach.
The bank have every right to dictate the type of password he can use as the computer system is their private property and resources and he is allowed access on their conditions (there will be a disclaimer to that effect on the online banking sites) – but of course not to let their staff change stuff on a whim.
If he is debt to them the bank control his business, not him! – I know of someone what was voted off the board of his own company by the bank and all the other investors because he was allegedly involved in drugs and crime – the cops didn’t pass on any info (they aren’t allowed to), the banks advisers did their own investigation and took action…
