UK : SE : Postie delivers Xmas prezzie to traveller!

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UK : SE : Postie delivers Xmas prezzie to traveller!

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December 16, 2005 at 6:37 pm

#689181
6

General Lighting

@general-lighting

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Fair play to the postie and the Royal Mail sorting office – technically they don’t have to deliver the mail to someone who is NFA and years ago the PO was given discretion to just mark “puzzle addresses” as “dead letters” (returned to sender via various obscure Royal Mail places!) – but they put in the effort.

Postman turns delivery detective
A Sussex postman managed to deliver a package to a travelling tradesman despite not having an address for him.
The label on the parcel just read: “Dan the mushroom man, in his van at the side of the road on the Burgess Hill Roundabout, somewhere near Brighton”.
Postman Brian Groves turned detective to ensure Dan Treadwell, 32, got the gift from his girlfriend in two days.
Mr Groves said he followed the clues and found Mr Treadwell living in his van beside the A23 in the seaside city.
“Basically I found him by using my local knowledge and putting the clues together on the front of the package which said he was on the A23 near a garage,” he said.
The package from Mr Treadwell’s girlfriend, Poppy – who is studying in Bristol – contained a soft toy, a Christmas pudding and a card.

The wood carver said he was shocked to see the postman because he never normally receives mail as he has no permanent address.
“I think I may have got this because Poppy had written ‘Thank you very much Mr Postman, I hope you have a lovely Christmas – sorry about the unusual address’,” Mr Treadwell said.
“I think if you were a postman and there was a message on the front like that to you, you’d take it to heart and want to sort it out.”
The music graduate has been living on the road since he was 17 and although he has tried working in an office, he says he prefers his way of life.

Story from BBC NEWS:
http://news.bbc.co.uk/go/pr/fr/-/1/hi/england/southern_counties/4534768.stm

Published: 2005/12/16 12:26:06 GMT

© BBC MMV
December 16, 2005 at 6:42 pm

#857078
1

Holeydel

@holeydel

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This shows you a little appriciation towards someone (in this case the postman) can go along way.
December 21, 2005 at 5:40 pm

#857076
1

Acidfairy

@acidfairy

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Thats sweet as fuk… show’s that some posties can get in the Christmas spirit unlike mine who leaves a Sorry you were out card when i was in the bleedin flat the lazy beggar just couldn’t be arsed climbing up the stairs!!!!

But this guy who went out of his way has kinda restored some of my faith in human species there are some decent folk out there still…:bigsmile:
December 22, 2005 at 3:41 pm

#857073
6

General Lighting

@general-lighting

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Acidfairy wrote:

Thats sweet as fuk… show’s that some posties can get in the Christmas spirit unlike mine who leaves a Sorry you were out card when i was in the bleedin flat the lazy beggar just couldn’t be arsed climbing up the stairs!!!!

if this was a “premium delivery service” such as recorded, registered or parcelforce 24h (which would presumably be the reason why they left a card) your particular postie may be in breach of contract and this has nothing to do with Christmas or any seasonal spike in demand

although posties do not normally have to climb stairs for delivering normal mail (otherwise they would be knackered in areas where there are lots of multi-level estates) in the case of premium deliver packages the extra price the sender pays means an extra level of service.

there is a barcode on the package and a number, you can quote this in an official complaint to the Royal Mail. BTW I have worked for Royal Mail on a number of occasions and would still consider doing so so I understand the pressures they are under – OTOH they need to provide a competitive service with premium delivery items if they wish to keep that business, they are no longer a monopoly (for instance I got a mobile phone bill today that was sent by another post company)

people select premium delivery because their packages are important; they deserve an acceptable level of service. If the postie keeps on slacking like this they should transfer him to ZE1 area postcode and then see if he whinges about steps again 🙂
December 22, 2005 at 3:49 pm

#857077
1

Acidfairy

@acidfairy

Member
Yup it was recorded delivery…. I’ve had nothing but trouble with my postie had payslips returned to my work saying no longer at this address with the red post office sticker on it and it’s not the 1st time i’ve had a while you were out card left when i was in… I’ve lost count of the number of complaints i’ve made am thinking i may go into the delivery office and demand to speak to the manager for that area…:rant:
December 22, 2005 at 4:49 pm

#857075
1

BioTech

@biotech

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Acidfairy wrote:

Yup it was recorded delivery…. I’ve had nothing but trouble with my postie had payslips returned to my work saying no longer at this address with the red post office sticker on it and it’s not the 1st time i’ve had a while you were out card left when i was in… I’ve lost count of the number of complaints i’ve made am thinking i may go into the delivery office and demand to speak to the manager for that area…:rant:

That’s happened to me two or three times and there is no stairs at mine. They just don’t even bother to knock.

I’ve had it a couple of times where they don’t even bother to put the card through and I end up going to the post office two weeks later and they find it out the back after a lot of ‘encouragement’ from myself. They insist that they would never fail to put the card through the door and I must have lost it. Once that happened with some records from Juno and after 2 weeks of them not turning up I called juno and they sent out another batch straight away (top service!). When I went to pick them up they gave the original batch with them! That was £85 worth of records that Juno lost… I thought about sending them back but I assume Juno would claim for them off consignia so they bloody deserve it.

The other day when I was down the sorting office an old lady came in (she’d clearly walked for a fair bit and was quite out of breath) and produced a card. They told her it wasn’t hers and that it had been put through her door by mistake… no apology, nothing. When she asked for it back so she could make a complaint they got quite aggro and smarmy. I tried to help out but they didn’t give a toss. I couldn’t believe she didn’t even receive an apology for what was 100% their error.

I’m disgusted with Royal Mail’s service. It’s a shame most websites don’t offer other alternatives as I’d be happy to pay extra to get a better level of service and the peace of mind that my goods are in safe hands.
December 23, 2005 at 10:51 am

#857074
6

General Lighting

@general-lighting

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Staff
BioTech wrote:

I’m disgusted with Royal Mail’s service. It’s a shame most websites don’t offer other alternatives as I’d be happy to pay extra to get a better level of service and the peace of mind that my goods are in safe hands.

it might be worth suggesting it by email to the website managers and passing details of all consigments (the barcode number on the sticker) to the logistics managers of the record shops etc…

the only way Royal Mail will realise is if they lose some of the business. I have relatives in East Anglia who run a large family business and I am going to mention this to them when they visit for the festive season – they spend a lot on posts and couriers and expect a decent service..

it does seem to be a “postcode lottery” though! I live in a suburban area of Reading which is (incorrectly) thought of as “posh” – and despite a convoluted road layout in which it is very easy to get hopelessly lost, and a number of different people staying at my house throughout the year (some of whom receive many packages from other countries) have had no major problems with posts – our postie gives us good service and is getting the traditional Christmas gift for doing so…

yet in “lower value” areas of Reading people regularly report missing/wrongly undelivered mail; they have even seen what appears to be the content of mailbags scattered in the street!

I even wonder (given that the missing consigments often seem to be records) whether Royal Mail staff themselves are being judgemental about the packages – thinking “these are only some druggies tunes, they can wait” – which would be even worse.

There is a big problem throughout British industry of staff making their own judgements on whether customers are worth serving!
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