Customer Service!! A lesson to all employees who work with rude customers :- Indeed, an
award should go to the Virgin Airlines gate attendant in Sydney some
months ago for being smart and funny, while making her point, when
confronted with a passenger who probably deserved to fly as Cargo. A
crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn from service. A single attendant was re-booking a long line of
inconvenienced travellers. Suddenly an angry passenger pushed his way to
the front of the line. He slapped his ticket down on the counter and
said, "I HAVE to be on this flight and it HAS to be FIRST CLASS". The
attendant replied, "I'm sorry sir. I'll be happy to try to help you, but
I've got to help these people first, and I'm sure we'll be able to work
something out." The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM ?"
Without hesitating, the attendant smiled and grabbed her public address
microphone: "May I have your attention please, may I have your attention
please," she began - her voice heard clearly throughout the terminal.
"We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS." If
anyone can help him find his identity, please come to Gate 14."With the
folks behind him in line laughing hysterically, the man glared at the
Virgin attendant, gritted his teeth and said, "F**k You!" Without
flinching, she smiled and said, "I'm sorry, sir, but you'll have to get
in line for that too."
Sending a large tune by email sorry to be so vastly rude but i need to send miss bassetts some of me tuna via email but it wont do it cos the files are too large. it says it wont do anything over 16mb an i 5 tunes all around 30-40. can you help?
sorry again for being a chat interupter 3000! need to do it soon as!
Thailand Highlights [myspace]1494243124[/myspace]
Nice movie of some random person's travels accross thailand to relaxing music that seemed worth sharing...
UK : East : Greene King hits back at nimbys Raise a glass :)
Its not very often I defend companies against local people - but its a local company that provides many jobs here, and TBH the rich old fart had an appeal, plenty of dialogue with GK and a Court cases - he should simply have walked away and accepted defeat at the first court case.
He's clearly got the time and resources to moan and whinge but as a retired architect he's someone with enough brain in his head and life experience to realise that if you live in the street down the road from a pub there might be a bit of noise.
If its really that bad there's plenty of places he could move to round here with absolutely fuck all, no pubs, no shops, just houses where people like him can spend the remaining days of their pathetic lives complaining about everything..
FFS Its only an hour until midnight as well for weekends, not even a 3am license...
Quote:
A RETIRED architect who protested against a pub's late opening plans told last night how he feared having to take out a new mortgage on his home after being threatened with legal action by the owner.
When brewer Greene King applied last year to extend the opening hours of the Dog and Partridge, in Crown Street, Bury St Edmunds, dozens of residents joined forces to protest.
They challenged the pub's bid to stay open until midnight on Fridays and Saturdays first at the council, and when that failed, at the magistrates' court.
But the group - led by Church Walk-based Simon Harding, 64 - lost both appeals against the change in opening hours, though in April magistrates turned down Greene King's requests for costs.
The magistrates' decision is now being challenged by the brewing pub chain, which is going to the High Court's costs division to seek £29,000 in costs from the four residents who challenged them in the magistrates' court.
Greene King has defended its action, claiming it merely sought to establish the principal that people should contribute towards the costs of cases they lose in court.
But the four residents involved fear the brewer's actions might put other concerned home-owners off protesting against licensing changes in the future.
Martin Whitworth, 82, of Crown Street, told how he was left “flabbergasted” when he opened the letter from Greene King.
“The figure is for all the people and the costs and the paperwork involved. We were flabbergasted when we opened the letter.
“If they win, we could have to take out a mortgage on our house. And we don't need that at our age. I am 82 and my wife, Sheila, is 80.”
But Mark Angela, managing director of the Greene King Pub Company, said: “We are not challenging the four people who brought the appeal, but the magistrate's decision not to award costs. We want to establish the principle that people should have to contribute to the costs of cases being heard a second time round.
“Otherwise, if all objectors could appeal without ever having to pay any costs, there is a real threat to the thousands of community pubs across the country. We will not be looking to recover more than the appellants can easily afford.
“When applying for our new licence for the Dog and Partridge, we listened to the concerns of the residents and wider community. We made considerable concessions as a result.
“The Licensing Authority did consider a number of other demands made by local residents but dismissed them. Having already had their say, four people decided to appeal against the council's decision and to insert new demands not included in the original hearing. They went ahead with the appeal in the full knowledge that if it was rejected, given that this was a second time round, there could be cost implications for them.
“We are sensitive to how our pubs should be run in the communities we serve and we are sorry that this dispute has arisen, especially after having spoken to the residents at length during the appeal process.
UK : HM Coastguard has input into licensing matters… This is something I found out whilst researching TENS licenses for the East
As well as the local District Councils, the cops, fire and HMRC, the Maritime and Coastguard Agency has significant input into local licensing policies in some areas (obviously not in Birmingham ;) - but might also be the case in other areas)
Initially this seemed rather strange but a bit of research shows that in some coastal areas the District Councils jurisdiction ends halfway along the shore with MCGA taking control from that point until the 12km territorial limit of UK sovereignty...
I remember reading somewhere that they even deployed a few units from Yarmouth Coastguard to monitor a rave in the East earlier this summer and even took license numbers of cars present....
Howard Zinn on The Uses of History and the War on Terrorism Watch: http://play.rbn.com/?url=demnow/demnow/demand/2006/nov/video/dnB20061124a.rm&proto=rtsp&start=
Howard Zinn is one of the United States most celebrated historians. His classic work "A People's History of the United States" changed the way we look at history in America. First published a quarter of a century ago, the book has sold over a million copies and is a phenomenon in the world of publishing - selling more copies each successive year.
After serving as a bombardier in World War II, Howard Zinn went on to become a lifelong dissident and peace activist. He was active in the civil rights movement and many of the struggles for social justice over the past 40 years.
He taught at Spelman College, the historically black college for women, and was fired for insubordination for standing up for the students. He was recently invited back to give the commencement address.
Howard Zinn has written numerous books and is professor emeritus at Boston University. He recently spoke in Madison, Wisconsin where he was receiving the Haven Center's Award for Lifetime Contribution to Critical Scholarship. We bring you his lecture, "The Uses of History and the War on Terrorism."
http://www.democracynow.org/
A thread for the guys Given the nature of testicular cancer - it is one of the few that affects young men - I am posting this poll to raise awareness of the issue in the wake of a poll just published by Cancer Research UK.
If you dont know how to self check the how to information is in the second link - the only time we can feel up our testicles and not be told off for it :groucho:
The links for this poll are:
The article on the Cancer Reasearch UK poll
Information on testicular cancer and how to self check
The story of an 18 year old who had the disease
Tickle :laugh_at: :laugh_at: :laugh_at: :laugh_at:
Tickle Me Elmo
A new employee is hired at the Tickle Me Elmo (a cuddly toy which laughs when tickled) factory. The Personnel Manager explains her duties and tells her to report to work promptly at 8.00am.
The next day at 8.45am there is a knock at the Personnel Manager's door. The assembly line foreman comes in and starts ranting about this new employee. He says she is incredibly slow and the whole line is backing up. The foreman takes the Personnel Manager down to the factory floor to show him the problem. Sure enough, Elmos are backed up all over the place. At the end of the line is the new employee. She has a roll of material used for the Elmos and a big bag of marbles.
They both watch as she cuts a little piece of fabric, wraps it a around two marbles and starts sewing the little package between Elmo's legs. The Personnel Manager starts laughing hysterically. After several minutes he pulls himself together, walks over to the woman and says: "I'm sorry, I guess you misunderstood me yesterday. I said, your job is to give Elmo two "test tickles".
Marines report insurgency has a foothold in Anbar Marines report insurgency has a foothold in Anbar
Details of August memo more bleak than first thought
Nov. 27, 2006, 11:49PM
By DAFNA LINZER and THOMAS E. RICKS
Washington Post
WASHINGTON . The U.S. military is no longer able to defeat a bloody insurgency in western Iraq or counter al-Qaida's rising popularity there, according to newly disclosed details from a classified Marine Corps intelligence report that set off debate in recent months about the military's mission in Anbar province.
The Marines recently filed an updated version of that assessment that stood by its conclusions and stated that as of mid-November, the problems in troubled Anbar province have not improved, a senior U.S. intelligence official said Monday. "The fundamental questions of lack of control, growth of the insurgency and criminality" remain the same, the official said.
The Marines' August memo, a copy of which was shared with The Washington Post, is far more bleak than some officials suggested when they described it in late summer. The report describes Iraq's Sunni minority as "embroiled in a daily fight for survival," fearful of "pogroms" by the Shiite majority and increasingly dependent on al-Qaida in Iraq as its only hope against growing Iranian dominance across the capital.
True or not, the memo says, "from the Sunni perspective, their greatest fears have been realized: Iran controls Baghdad, and Anbaris have been marginalized." Moreover, most Sunnis now believe it would be unwise to count on or help U.S. forces because they are seen as likely to leave the country before imposing stability.
Between al-Qaida's violence, Iran's influence and an expected U.S. drawdown, "the social and political situation has deteriorated to a point" that U.S. and Iraqi troops "are no longer capable of militarily defeating the insurgency in al-Anbar," the assessment found.
The Post first reported on the memo's existence in September, as it was being circulated among military and national security officials. Several officials who read the report described its conclusions as grim.
But the contents have not previously been made public. Read as a complete assessment, it paints a stark portrait of a failed province and of the country's Sunnis . once dominant under Saddam Hussein . now desperate, fearful and impoverished. They have been increasingly abandoned by religious and political leaders who have been assassinated or who have fled to neighboring countries. And unlike Iraq's Shiite majority, or Kurdish groups in the north, the Sunnis are without oil and other natural resources. The report notes that illicit oil trading is providing millions of dollars to al-Qaida while "official profits appear to feed Shiite cronyism in Baghdad."
As a result, "the potential for economic revival appears to be nonexistent" in Anbar, the report says. The Iraqi government, dominated by Iranian-backed Shiites, has not paid salaries for Anbar officials and Iraqi forces stationed there. Anbar's resources and its ability to impose order are depicted as limited at best.
"Despite the success of the December elections, nearly all government institutions from the village to provincial levels have disintegrated or have been thoroughly corrupted and infiltrated by al-Qaida in Iraq," or a smattering of other insurgent groups, the report says.
The five-page report . written by Col. Peter Devlin, a senior and seasoned military intelligence officer with the Marine Expeditionary Force . is marked secret, for dissemination to U.S. and allied troops in Iraq only. It does not appear to have been made available to Iraqi national forces fighting alongside Americans.
Devlin wrote that attacks on civilians rose 57 percent between February and August of this year. "The steady rise in attacks from mid-2003 to 2006 indicates a clear failure to defeat the insurgency in al-Anbar."
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